Shipping Cutoff — Orders placed after 11AM EST will not be processed or shipped until the following business day.
United States Postal Services (USPS) Priority Mail
Orders delivered to a P.O. box, APO/FPO address, or U.S. territory will be shipped Priority Mail by the U.S. Postal Service. Delivery to a P.O. box within the continental U.S. will take approximately 1 week, and delivery to APO/FPO, U.S. territories, or a P.O. box outside the continental U.S. will take approximately 1-3 weeks, depending on location. If you need faster shipping, please consider delivery to an alternate location in the continental U.S.
* Express shipping not available to these locations.
It’s important to us that you’re completely satisfied with your HeartsRemained.com merchandise, so we accept returns for up to 30 days after receipt of your purchase. Return items must be sent back in their original packaging, with store tags attached. Sorry, but the following items are final sale and may not be returned:
Lotions & Oils
Jewelry & Body Jewelry
When returning footwear, shoes must be placed inside of the manufacturer’s shoebox, then inside of a separate shipping box. Do not write on the manufacturer’s shoebox, tape it closed, or use it as a shipping box. Footwear returns will not be accepted unless both the shoes and shoebox are undamaged.
To send an item back to us, please enclose the HeartsRemained.com invoice which arrived with your package. You may use any shipper you like, but we recommend purchasing tracking and insurance, as HeartsRemained.com cannot be responsible for lost return shipments.
Once we receive your return package, please allow 1-2 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. Refunds for orders which used a promotional code (e.g. $25 off) will only be refunded store credit for the promotional value. Shipping fees are non-refundable.
Due to our rapidly changing store inventory, HeartsRemained.com does not process exchanges. We suggest that you send your merchandise back to us for a refund, and place a new order with us at any time.
REFUNDS FOR PRICE MARKDOWNS
In the event that the price of an item that you purchased is marked down, HeartsRemained.com will honor a request to refund the price differential within five business days of your initial order date. Additionally, HeartsRemained.com will only refund the price difference one time per item. If you believe our order may be eligible for a price adjustment, please contact us for assistance.